FAQ
Common questions
About student doulas, the programs they serve, and DoulaConnect itself.
What is a doula?
A doula is a trained, non-medical support person who accompanies a birthing family through pregnancy, labor, delivery, and the early postpartum period. Doulas don’t give medical advice or perform clinical procedures. They provide continuous emotional, physical, and informational support — suggesting comfort positions, helping advocate for the birthing person’s wishes with the care team, explaining medical information in plain language, or simply offering a steady presence.
How is a doula different from a midwife or labor & delivery nurse?
Midwives and L&D nurses are licensed clinicians. They monitor mom and baby, administer medications, perform deliveries, and make clinical judgment calls. Doulas don’t do any of that. The doula focuses exclusively on non-medical support — comfort, advocacy, communication, presence. The two roles are complementary; many families have both.
Do doulas replace clinical care?
No. A doula is an addition to your care team, never a substitute for clinical roles. Your OB, midwife, and nurses continue to handle every clinical decision. The doula’s job is to support you alongside them.
Why does doula support matter?
The 2017 Cochrane review of 26 randomized trials and over 15,000 participants found that continuous labor support — particularly from a doula — was associated with a 39% reduction in the risk of Cesarean delivery, a 15% increase in spontaneous vaginal birth, 10% less use of pain medication, roughly 40 minutes shorter labor on average, and a 31% reduction in dissatisfaction with the birth experience. The review found no risks associated with doula support.
Why student doulas, instead of professional doulas?
Student doulas — typically medical students — bring three things to the role: (1) time, since they can commit to continuous support through long labors that working professional doulas often can’t cover, (2) genuine investment in maternal health, which is both their training and their calling, and (3) a fresh perspective shaped by doing this work alongside their clinical education. Programs like ours operate as non-profit volunteer services, so doula support is free of charge to participating families.
What training do student doulas get?
Each program runs its own training, typically 2–4 days of intensive instruction covering labor physiology, comfort measures (positioning, breathing, massage), communication and advocacy skills, postpartum support, and the boundaries of the doula role. Many programs use established certification curricula such as DONA International or Allo Doula Academy. After training, doulas are paired with families and continue to learn through experience under faculty supervision.
How are doulas paired with families?
Generally, expectant families opt in (often through their prenatal clinic), share what kind of support they’re looking for, and the program admin assigns a primary student doula plus a secondary backup. The doula then connects with the family during pregnancy to build rapport and discuss a birth plan, then is on-call for the birth.
What does a typical doula shift look like?
There’s no typical shift — labor doesn’t run on a schedule. When the family goes into labor, the assigned doula heads to the hospital and stays through delivery, which can be anywhere from a few hours to more than a day. Doulas trade off with their secondary if a labor extends past their availability. After birth, the doula does at least one postpartum check-in.
Can student doulas earn course credit?
This varies by school. Some programs grant clinical exposure hours or independent study credit; others operate purely as volunteer extracurriculars. Check with your specific program.
Is there a cost to families?
No. Student doula programs at participating medical schools are free of charge to the families they serve. Doulas are volunteers; the platform is non-profit.
How is patient privacy protected on the platform?
DoulaConnect is built to never store Protected Health Information (PHI). Patients are referred to in the system by an institution-generated alias only (e.g., "UF-2026-0042") — no real names, dates of birth, medical record numbers, contact info, or clinical details. The student doula learns the patient’s real identity verbally on the unit (from the charge nurse or the hospital EMR), but it never enters the platform. Each institution’s data is fully isolated by row-level security at the database level.
Is this HIPAA compliant?
DoulaConnect is not a HIPAA-covered electronic health record because it stores no PHI. Real patient identifiers stay in the hospital EMR. Each program is responsible for following its institution’s HIPAA policies during the in-person doula work itself.
What if I don’t want a student doula at my birth?
Doula support is always opt-in. No family receives a doula unless they’ve specifically requested one. Decline at any point — before, during, or after labor — without consequence to your clinical care.
How can my medical school start a doula program on DoulaConnect?
Get in touch via our contact page. We’ll set up your institution, brand it to your program, and invite your admin. Onboarding takes hours, not months. The platform itself is free for participating non-profit programs.
What does DoulaConnect cost?
Nothing. DoulaConnect is a non-profit platform and is free for participating medical schools and teaching hospitals. We exist to make student doula programs easier to run, not to be a vendor. Programs are responsible only for their own operating costs (training, faculty supervision, optional SMS reminders via Twilio if they choose to enable them).
Who runs DoulaConnect?
DoulaConnect is operated by an independent non-profit. The platform grew out of the student doula program at the University of Florida College of Medicine and was built to be forked and extended by any medical school running a structured program.
Is DoulaConnect open source?
Yes. The codebase is open and your institution’s IT and compliance teams can audit it. We believe a tool serving maternal health programs at this many institutions should be transparent about how it works.